FAQs

Please read our FAQs page to find out more.

When can I receive my orders?

The Processing Time will be 1 - 3 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

Standard Shipping (available worldwide):
Shipping Time: 7 - 28 Business Days

What if some parts are broken or lost?

We offer part replacement service. Please click here to learn more about how to apply for it.

What if I want to return my order?

No problem! We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.

How Do I Track My Order?

After processing (1-3 business days):

→ You'll receive tracking via email

→ Check real-time updates on our [Tracking Page]

Are These Kits Suitable for Children?

We recommend our kits for children aged 14 and above.For children between 6-14 years old, we suggest building together with a parent or guardian.It can become a meaningful, creative, and cozy family activity to enjoy together.

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